Applies to: Phone
Troubleshooting incorrect expense amounts
If an expense total looks wrong, the most common causes are an incorrect exchange rate, a misplaced breakdown value (tax, tip, discount, or fee), or a data-entry error in the Amount field.
Common problems
The grand total is higher than I paid.
Check the Tax, Tip, and Fees fields. If any value was entered by mistake or carried over from a receipt scan, clear the incorrect field and save.
The grand total is lower than I paid.
Verify that all fees, taxes, and tips are entered correctly. Also confirm that Discount is not set to a value larger than intended.
The amount shows in the wrong currency.
Open the expense editor and check the currency selector next to the Amount field. Tap it to change the currency, then update the Amount and exchange rate as needed.
The home-currency equivalent looks wrong.
The conversion depends on the exchange rate you entered. Edit the expense, find the Exchange Rate field, and enter the correct rate at the time of purchase.
A receipt scan populated incorrect amounts.
OCR results should always be reviewed before saving. Open the expense editor, correct any misread amounts, and save. See 'Correct receipt details' for more guidance.
Related articles
- How expense totals are calculated · Expense management
- Taxes, tips, and fees · Expense management
- Correcting receipt details after scanning · Receipt scanning
- How to edit an expense · Expense management
Still stuck? Contact support or browse Expense management.